Home and Community Based Services

The health and safety of our consumers, their Direct Support Workers (DSWs) and our staff is the Resource Center for Independent Living’s (RCIL) utmost importance.

With the development of COVID-19, RCIL is following the CDC’s current recommendations and recommend that all consumers and their DSWs follow the CDC recommendations of heightened sanitizing, handwashing, not touching your face, social distancing, not going to work if you are sick or fall in any of the restricted “groups” that have been identified by the CDC.  However, it is very important if you are a DSW and not sick, and your consumer requires or wants your services, please continue to work for them.  Implement the heightened sanitizing practices by washing your hands often, cleaning areas that are frequently touched and isolating yourself as much as possible by social distancing (6 feet from each other). 

In order to be compliant with social distancing, our staff has split their hours worked in the main Osage City office and are closed to the public walk-in traffic.

 RCIL will continue to provide the same great service but it may be delivered in a different manner.   We encourage consumers and DSWs to be even more vigilant in using the mandated AuthentiCare EVV system to accurately record their DSWs time worked.  Incomplete claims, due to missing clock in or clock out times or not clocking in correctly, will take up precious staff time to rectify.  Due to the split time being worked by RCIL staff, we may not be able to make the weekly calls to everyone or correct all of the incomplete claims, as we have in the past, in order to meet payroll deadlines.  For incomplete claims, Verification of Time Worked forms will be mailed to the consumer for competition of the missing information.  We will process as many of those completed Verification of Time Worked forms as we are able to before processing each week’s payroll.  That is why it is imperative that the AuthentiCare EVV system is used, and used accurately.  

Please be patient as we are working diligently to provide the same great service as we always have and meet the needs of our consumers and their DSWs while working under some new conditions.  Our payroll will continue as usual and we do not anticipate any disruption in service.   

If you have questions or know that you have missing clock in or clock out times, RCIL’s telephones will continue to be answered either in person, or by voicemail, 24 hours per day, 7 days per week.  Leave a message including the consumer’s name, DSW’s name, and the issue you may have with the consumer/Authorized Representative confirming the information provided along with a contact telephone number.   You can call the RCIL office anytime at 1-785-528-3105 or 1-800-580-7245.  You can also email RCIL at payrollhelpdesk@rcilinc.org or fax to 785-528-3665.

Regarding other programs and services

Since RCIL offices are closed to the public until further notice and a timetable for them to re-open is uncertain, please remember to call ahead before coming to an RCIL office. Information is changing constantly so check our website www.rcilinc.org and Facebook page regularly for updated information.

Consumers who were working with a Peer Specialist or Independent Living Specialist can still call 785-528-3105 for assistance.

Consumers who need to borrow or return a durable medical device should call 785-528-3105 to check on program status before traveling to their local office.  Need to return borrowed equipment?  Feel free to call and extend your loan date or Equipment can be left outside RCIL’s main entrance at 1137 Laing Street in Osage City.  Please do not leave equipment at any other RCIL office